AI News & Marketplace Roundup: Agents, Ads & Bot Shopping
AI continues to reinvent how consumers interact with technology — not just by answering questions, but now by acting on our behalf. Last time, I...
Blog Posts
Found 259 posts
California’s One-Stop-Data-Deletion-Shop is Live. What Consumers Need to Know
In 2024, major automakers, including Ford and GM, made national headlines when they were caught secretly sharing consumers’ “driving behavior...
Bad If True: How Participatory Science Can Be a Warning System for Digital Harms
When Ian Russell set out to understand the role of technology platforms in the death of his 14 year old daughter Molly, the search answers became a...
Encoding Loyalty Principles into AI Agents’ Behavior
Trust, Delegation, and AI Agents The Japanese TV show Old Enough! offers an interesting illustration of trust in action. In the show, toddlers no...
KeyDrop Scans The Web for Publicly Exposed API Keys
An application programming interface (API) key is a code used to identify and authenticate an application or user to another service–essentially to...
Takeaways from “The Race to Standardize Agentic Commerce” Webinar
In the past few months, a race has emerged to define the technical standards for agentic commerce – the systems that will allow AI agents to make...
Reflections from the Conference Board AI Leadership Summit
AI just crossed an important threshold: for the first time, large language models can not only help people research products—they can complete the...
Your Smart Devices Don’t Have to Die Young
Consumer Reports recommends manufacturers take the following steps to design long-lived connected devices. Do you own a Roomba vacuum? Millions of...
Conscious Commerce: Building an AI Economy That Works for People
A quiet switch just flipped in the economy. For the first time, large language models can do consumers’ shopping for them. You can now ask ChatGPT...
Apple’s New iPhone Memory Protections Safeguard Devices Against Sophisticated Attacks
On Sept. 9, Apple announced a cohesive and impressive approach to preventing memory safety exploits through a range of new hardware features,...
White Papers
2025
Mixed Signals: Many Companies May Be Ignoring Opt-Out Requests Under State Privacy Laws
AI Voice Cloning: Do These 6 Companies Do Enough to Prevent Misuse?
2024
2024 Consumer Cyber Readiness
2023
2023 Consumer Cyber Readiness
A Raw Deal for US Consumers: Online platforms will make changes to better serve European Consumers but not US Consumers
Future of Memory Safety: Challenges and Recommendations
2022
Consumer Cyber Readiness
Opening Black Boxes: Addressing Legal Barriers to Public Interest Algorithmic Auditing
2021
The Case for Fair Market Rules for the Largest Online Platforms
2020
Platform Perceptions: Consumer Attitudes on Competition and Fairness in Online Platforms
Privacy Front and Center
2000
Direct-to-Consumer Genetic Testing: The Law Must Protect Consumers’ Genetic Privacy
Understanding the Scope of Data Collection by Major Technology Platforms
The Evolution of Consumer Attitudes Toward Online Tracking, 1995-2019
Research
2025
How to Build Long-lived Connected Products
How U.S. States are Tackling Algorithmic Pricing: 2025 Bill Tracker and Analysis
2024
Data Defense, Evaluating People-Search Site Removal Services
CR Vulnerability Disclosures, Video Doorbells
2023
Who Shares Your Information with Facebook? Sampling the Surveillance Economy in 2023
P2P Payment Apps: A Case Study for a Digital Finance Standard
2022
Broadband Pricing: What Consumer Reports Learned From 22,000 Internet Bills
2021
Credit Not Due: The Limitations of Popular Credit Score Apps
The State of Authorized Agent Opt-Outs Under the California Consumer Privacy Act
Effects of Varying Education Level and Job Status on Online Auto Insurance Price Quotes
Evaluating the Privacy Practices of Mental Health Apps
2000
California Consumer Privacy Act: Are Consumers' Digital Rights Protected?
Collecting #Receipts: Food Delivery Apps & Fee Transparency
Survey Data
2019
Privacy Risk Benefit Survey
Data Privacy Habits Survey
Social Media Survey
2018
Privacy Control vs. Ownership Survey
Social Media Survey
Medical Privacy Survey
Social Media and Privacy Survey
2017
Net Neutrality Survey
Privacy and Net Neutrality Survey
Government and Consumer Issues Survey
2015
