My Agent Messed Up! Understanding Errors and Recourse in AI Transactions
In my previous post, I shared highlights from Stanford CodeX’s AI Agents x Law Workshop exploring how we might foster an ecosystem where AI agents...
Blog Posts
Found 238 posts
Defining ‘Loyalty’ for AI Agents: Insights from the Stanford AI Agents x Law Workshop
AI agents are rapidly moving from science fiction to daily reality. These sophisticated software systems promise to manage tasks, conduct...
Consumer Trust, Real-World Impact, Multi-Agent Systems: Highlights from AI Agent Congress 2
Members of the AI Agent Congress gather in San Francisco, CA on March 31, 2025. This week in San Francisco, Consumer Reports (CR) joined the second...
New Report: Many Companies May Be Ignoring Opt-Out Requests Under State Privacy Laws
Today, Consumer Reports (CR) and researchers from Wesleyan University released findings from a joint study that examines how companies are complying...
Behind the Scenes: Finding Solutions for EV Charging
You may have heard Consumer Reports (CR) was named one of Fast Company’s Most Innovative Companies of 2025 — celebrating CR’s impact on...
Why We’re Introducing Model Legislation to Prevent Zombie IoT Devices
Do you know if your Alexa device is still supported by Amazon? If you’re still rocking the original “Pringles can” style smart speaker the...
New Report: Do These 6 AI Voice Cloning Companies Do Enough to Prevent Misuse?
Today, Consumer Reports (CR) released a new assessment of AI voice cloning products, uncovering gaps in safeguards designed to prevent fraud and...
The Future of Consumer-Authorized AI Agents
Last week, Consumer Reports and the Stanford Digital Economy Lab at the Human-Centered AI Institute co-hosted a workshop exploring the future of...
Should Humane’s Asset Sale Orphan an IoT Device?
This week buyers of a $699 connected AI pin will see their investment turn into so much e-waste, a little over a year after it was first available...
Building Consumer Agency
Agentic AI has profound implications for every part of society. A world in which everyone has access to a personal AI tutor means big changes to...
White Papers
2025
Mixed Signals: Many Companies May Be Ignoring Opt-Out Requests Under State Privacy Laws
AI Voice Cloning: Do These 6 Companies Do Enough to Prevent Misuse?
2024
2024 Consumer Cyber Readiness
2023
2023 Consumer Cyber Readiness
A Raw Deal for US Consumers: Online platforms will make changes to better serve European Consumers but not US Consumers
Future of Memory Safety: Challenges and Recommendations
2022
Consumer Cyber Readiness
Opening Black Boxes: Addressing Legal Barriers to Public Interest Algorithmic Auditing
2021
The Case for Fair Market Rules for the Largest Online Platforms
2020
Platform Perceptions: Consumer Attitudes on Competition and Fairness in Online Platforms
Privacy Front and Center
2000
Direct-to-Consumer Genetic Testing: The Law Must Protect Consumers’ Genetic Privacy
Understanding the Scope of Data Collection by Major Technology Platforms
The Evolution of Consumer Attitudes Toward Online Tracking, 1995-2019
Research
2025
How U.S. States are Tackling Algorithmic Pricing: 2025 Bill Tracker and Analysis
2024
Data Defense, Evaluating People-Search Site Removal Services
CR Vulnerability Disclosures, Video Doorbells
2023
Who Shares Your Information with Facebook? Sampling the Surveillance Economy in 2023
P2P Payment Apps: A Case Study for a Digital Finance Standard
2022
Broadband Pricing: What Consumer Reports Learned From 22,000 Internet Bills
2021
Credit Not Due: The Limitations of Popular Credit Score Apps
The State of Authorized Agent Opt-Outs Under the California Consumer Privacy Act
Effects of Varying Education Level and Job Status on Online Auto Insurance Price Quotes
Evaluating the Privacy Practices of Mental Health Apps
2000
California Consumer Privacy Act: Are Consumers' Digital Rights Protected?
Collecting #Receipts: Food Delivery Apps & Fee Transparency
Survey Data
2019
Privacy Risk Benefit Survey
Data Privacy Habits Survey
Social Media Survey
2018
Privacy Control vs. Ownership Survey
Social Media Survey
Medical Privacy Survey
Social Media and Privacy Survey
2017
Net Neutrality Survey
Privacy and Net Neutrality Survey
Government and Consumer Issues Survey
2015
