Why Are We Experimenting with Generative AI? Today we launched an invite-only beta of AskCR, an experimental chatbot that helps people get to CR’s trusted information faster. We imagine some... Ben Moskowitz June 17, 2024
Introducing the AskCR Beta Today we are launching AskCR, an experimental chatbot that helps people get to CR’s trusted information faster. True to its name, you can... Ginny Fahs June 17, 2024
Photoshop of Horrors Over the past few weeks, complaints about Adobe’s new policy terms have exploded online, with many users of Photoshop and other Adobe tools... Steve Blair June 15, 2024
Students at Carnegie Mellon University Identify a New Customer Service Paradigm Editor’s note: this is a guest post from students in the Master of Human-Computer Interaction (MHCI) program at Carnegie Mellon University,... Peiwen Huang June 14, 2024
How to Kill a Smart Device: Spotify Car Thing Post Mortem Last week owners of the $90 Spotify Car Thing music player received notice that their device would stop working in December. Car Thing was an attempt... Stacey Higginbotham May 28, 2024
A Responsible Approach to Generative AI Development: LLM Orchestration (Part 2) Empowering and informing consumers is central to Consumer Reports’ (CR) mission as a nonprofit member organization. It follows then, that when we... Dustin Marshall May 22, 2024
Students at Carnegie Mellon University Consider How Agentic AI Could Service Consumers Editor’s note: this is a guest post from students in the Master of Human-Computer Interaction (MHCI) program at Carnegie Mellon University,... Vaidehi Chotai May 17, 2024
A Responsible Approach to Generative AI Development: Experimentation (Part 1) Like many organizations over the past year, we’ve been experimenting with generative AI. We’ve built proof of concept and prototype... Dan Leininger May 9, 2024
Who’s Verifying the Verifier: A Case-Study in Securing LLM Applications As part of our LLM prototyping work, Consumer Reports (CR) is experimenting with different ways to query our data sources using plain english... Dan Leininger April 30, 2024
Students at Carnegie Mellon University Present the Consumers’ Conundrum Editor’s note: this is a guest post from students in the Master of Human-Computer Interaction (MHCI) program at Carnegie Mellon University,... Jonah Sklar April 26, 2024