AI News & Marketplace Roundup: What’s an AI Agent, Exactly?
Hi, I’m Dirk — a marketplace analyst at Consumer Reports. Part of my job is monitoring industry trends on how consumers find information, and the...
Blog Posts
Found 220 posts
Who Ya’ Gonna Call? Why IoT Companies Should Embrace Vulnerability Disclosure Programs
Several manufacturers of common consumer connected devices, including those making locks and faucets, are not taking an essential step to ensure that...
Survey: Majority of Americans are Uncomfortable with AI in Employment, Housing, Healthcare Decisions
Artificial intelligence and algorithms are increasingly being used to help make important decisions about your life. Some landlords use algorithmic...
Students at Carnegie Mellon University Enhance AI Interactions Through User Trust
Editor’s note: this is a guest post from students in the Master of Human-Computer Interaction (MHCI) program at Carnegie Mellon University,...
A Responsible Approach to Generative AI Development: It’s Evaluation-Driven
This June we launched an invite-only beta of AskCR, a new experimental product that answers CR members questions in a naturalistic way, using...
Why Are We Experimenting with Generative AI?
Today we launched an invite-only beta of AskCR, an experimental chatbot that helps people get to CR’s trusted information faster. We imagine some...
Introducing the AskCR Beta
Today we are launching AskCR, an experimental chatbot that helps people get to CR’s trusted information faster. True to its name, you can...
Photoshop of Horrors
Over the past few weeks, complaints about Adobe’s new policy terms have exploded online, with many users of Photoshop and other Adobe tools...
Students at Carnegie Mellon University Identify a New Customer Service Paradigm
Editor’s note: this is a guest post from students in the Master of Human-Computer Interaction (MHCI) program at Carnegie Mellon University,...
How to Kill a Smart Device: Spotify Car Thing Post Mortem
Last week owners of the $90 Spotify Car Thing music player received notice that their device would stop working in December. Car Thing was an attempt...
Research
2024
Data Defense, Evaluating People-Search Site Removal Services
CR Vulnerability Disclosures, Video Doorbells
2023
Who Shares Your Information with Facebook? Sampling the Surveillance Economy in 2023
P2P Payment Apps: A Case Study for a Digital Finance Standard
2022
Broadband Pricing: What Consumer Reports Learned From 22,000 Internet Bills
2021
Credit Not Due: The Limitations of Popular Credit Score Apps
The State of Authorized Agent Opt-Outs Under the California Consumer Privacy Act
Effects of Varying Education Level and Job Status on Online Auto Insurance Price Quotes
Evaluating the Privacy Practices of Mental Health Apps
2000
California Consumer Privacy Act: Are Consumers' Digital Rights Protected?
Collecting #Receipts: Food Delivery Apps & Fee Transparency
White Papers
2024
2024 Consumer Cyber Readiness
2023
2023 Consumer Cyber Readiness
A Raw Deal for US Consumers: Online platforms will make changes to better serve European Consumers but not US Consumers
Future of Memory Safety: Challenges and Recommendations
2022
Consumer Cyber Readiness
Opening Black Boxes: Addressing Legal Barriers to Public Interest Algorithmic Auditing
2021
The Case for Fair Market Rules for the Largest Online Platforms
2020
Platform Perceptions: Consumer Attitudes on Competition and Fairness in Online Platforms
Privacy Front and Center
2000
Direct-to-Consumer Genetic Testing: The Law Must Protect Consumers’ Genetic Privacy
Understanding the Scope of Data Collection by Major Technology Platforms
The Evolution of Consumer Attitudes Toward Online Tracking, 1995-2019
Survey Data
2019
Privacy Risk Benefit Survey
Data Privacy Habits Survey
Social Media Survey
2018
Privacy Control vs. Ownership Survey
Social Media Survey
Medical Privacy Survey
Social Media and Privacy Survey
2017
Net Neutrality Survey
Privacy and Net Neutrality Survey
Government and Consumer Issues Survey
2015
