Blog posts by Delicia Reynolds Hand

Today, Consumer Reports (CR), with research partner Civic Software Initiative, released the 2025 AI in Consumer Finance Landscape Analysis Report—a comprehensive review of how AI is being deployed across consumer financial products and services, and where existing frameworks, regulations, and market practices are falling short. The report lays the foundation for a consumer-first AI evaluation

In today’s rapidly evolving digital finance ecosystem, Consumer Reports has been at the forefront of evaluating financial apps and services and advocating for better consumer protections. Our Fair Digital Finance evaluation program takes a comprehensive approach, analyzing not just the user experience but also the policies that underpin them. We’re sometimes asked why we focus