Building Trusted AI Agents for Consumers: Insights from the Second Loyal Agents Workshop
AI agents are rapidly becoming the front door to commerce. Whether it’s ChatGPT Agent helping consumers navigate purchasing decisions,...
Blog Posts
Found 253 posts
Enhancing Trust in Agentic Commerce
Consumer Reports (CR) is proudly presenting two prototypes as part of an Agentic Commerce event hosted by Skyfire at Visa’s San Francisco HQ, and...
AI News & Marketplace Roundup: New Costs, New Browsers & New Risks of AI
In my last post, I explored the rise of autonomous shopping and the agent economy. This month, we’re tracking the next wave: consumers spending on...
Prototyping Consumer‑Authorized Agents: Submitting Feedback
This summer Consumer Reports (CR) started prototyping against a set of defined use cases for consumer-authorized AI agents. The use cases spell out a...
What to Know About California Final Rules for Automated Decision-Making Technologies
Companies are increasingly using AI—and less sophisticated algorithms—to make important decisions about consumers: who is selected for a rental...
A Jury Verdict Against Meta & A Call to Delete Your Data with Flo
In a class action suit, Flo Health Inc. and several tech companies have been accused of collecting data on users’ menstrual health cycles and using...
Meet Your Loyal AI Defender
In a recent blog post, we shared our vision for a future where agents help people navigate the market, understand their options, and make informed...
How U.S. States are Tackling Algorithmic Pricing: 2025 Bill Tracker and Analysis
Across the U.S., landlords and retailers are increasingly turning to algorithmic pricing tools that adjust prices based on data consumers can’t see...
What Happens When an AI Agent Works for You?
AI agents are beginning to take on everyday tasks — booking travel, shopping for products, managing our online accounts. But who will these agents...
AI Engineer World’s Fair 2025: Takeaways from the Team Building AskCR
This summer, members of Consumer Reports (CR)’s Innovation team traveled to San Francisco to attend the AI Engineer World’s Fair (AIEWF)....
White Papers
2025
Mixed Signals: Many Companies May Be Ignoring Opt-Out Requests Under State Privacy Laws
AI Voice Cloning: Do These 6 Companies Do Enough to Prevent Misuse?
2024
2024 Consumer Cyber Readiness
2023
2023 Consumer Cyber Readiness
A Raw Deal for US Consumers: Online platforms will make changes to better serve European Consumers but not US Consumers
Future of Memory Safety: Challenges and Recommendations
2022
Consumer Cyber Readiness
Opening Black Boxes: Addressing Legal Barriers to Public Interest Algorithmic Auditing
2021
The Case for Fair Market Rules for the Largest Online Platforms
2020
Platform Perceptions: Consumer Attitudes on Competition and Fairness in Online Platforms
Privacy Front and Center
2000
Direct-to-Consumer Genetic Testing: The Law Must Protect Consumers’ Genetic Privacy
Understanding the Scope of Data Collection by Major Technology Platforms
The Evolution of Consumer Attitudes Toward Online Tracking, 1995-2019
Research
2025
How U.S. States are Tackling Algorithmic Pricing: 2025 Bill Tracker and Analysis
2024
Data Defense, Evaluating People-Search Site Removal Services
CR Vulnerability Disclosures, Video Doorbells
2023
Who Shares Your Information with Facebook? Sampling the Surveillance Economy in 2023
P2P Payment Apps: A Case Study for a Digital Finance Standard
2022
Broadband Pricing: What Consumer Reports Learned From 22,000 Internet Bills
2021
Credit Not Due: The Limitations of Popular Credit Score Apps
The State of Authorized Agent Opt-Outs Under the California Consumer Privacy Act
Effects of Varying Education Level and Job Status on Online Auto Insurance Price Quotes
Evaluating the Privacy Practices of Mental Health Apps
2000
California Consumer Privacy Act: Are Consumers' Digital Rights Protected?
Collecting #Receipts: Food Delivery Apps & Fee Transparency
Survey Data
2019
Privacy Risk Benefit Survey
Data Privacy Habits Survey
Social Media Survey
2018
Privacy Control vs. Ownership Survey
Social Media Survey
Medical Privacy Survey
Social Media and Privacy Survey
2017
Net Neutrality Survey
Privacy and Net Neutrality Survey
Government and Consumer Issues Survey
2015
