Why Are We Experimenting with Generative AI?
Today we launched an invite-only beta of AskCR, an experimental chatbot that helps people get to CR’s trusted information faster. We imagine some...
Category: Artificial Intelligence
Blog Posts
Introducing the AskCR Beta
Today we are launching AskCR, an experimental chatbot that helps people get to CR’s trusted information faster. True to its name, you can...
Photoshop of Horrors
Over the past few weeks, complaints about Adobe’s new policy terms have exploded online, with many users of Photoshop and other Adobe tools...
A Responsible Approach to Generative AI Development: LLM Orchestration (Part 2)
Empowering and informing consumers is central to Consumer Reports’ (CR) mission as a nonprofit member organization. It follows then, that when we...
A Responsible Approach to Generative AI Development: Experimentation (Part 1)
Like many organizations over the past year, we’ve been experimenting with generative AI. We’ve built proof of concept and prototype...
Who’s Verifying the Verifier: A Case-Study in Securing LLM Applications
As part of our LLM prototyping work, Consumer Reports (CR) is experimenting with different ways to query our data sources using plain english...
Consumer Choice on the Internet — and Now the AI Era
We live in a world where information is free, but that doesn’t mean information is good. Trusted information — about products specifically —...
Can We Imagine AI Tools that Fight for Consumers?
In 2024, we’ll be exploring how generative AI might change consumers’ experience of search, e-commerce, and other big parts of digital life. We...
What CR Found Surveying Americans about Generative AI
Amidst all the hype surrounding generative AI, it can be easy to lose sight of how—and whether—consumers are actually using it in their daily...
Transparency, Explainability, and Interpretability in AI/ML Credit Underwriting Models
What it All Means and Why it Matters Transparency is a common buzzword when it comes to artificial intelligence (AI) and is often cited as one of the...
