AI News & Marketplace Roundup: What’s an AI Agent, Exactly?
Hi, I’m Dirk — a marketplace analyst at Consumer Reports. Part of my job is monitoring industry trends on how consumers find information, and the...
Category: Artificial Intelligence
Blog Posts
Survey: Majority of Americans are Uncomfortable with AI in Employment, Housing, Healthcare Decisions
Artificial intelligence and algorithms are increasingly being used to help make important decisions about your life. Some landlords use algorithmic...
A Responsible Approach to Generative AI Development: It’s Evaluation-Driven
This June we launched an invite-only beta of AskCR, a new experimental product that answers CR members questions in a naturalistic way, using...
Why Are We Experimenting with Generative AI?
Today we launched an invite-only beta of AskCR, an experimental chatbot that helps people get to CR’s trusted information faster. We imagine some...
Introducing the AskCR Beta
Today we are launching AskCR, an experimental chatbot that helps people get to CR’s trusted information faster. True to its name, you can...
Photoshop of Horrors
Over the past few weeks, complaints about Adobe’s new policy terms have exploded online, with many users of Photoshop and other Adobe tools...
A Responsible Approach to Generative AI Development: LLM Orchestration (Part 2)
Empowering and informing consumers is central to Consumer Reports’ (CR) mission as a nonprofit member organization. It follows then, that when we...
A Responsible Approach to Generative AI Development: Experimentation (Part 1)
Like many organizations over the past year, we’ve been experimenting with generative AI. We’ve built proof of concept and prototype...
Who’s Verifying the Verifier: A Case-Study in Securing LLM Applications
As part of our LLM prototyping work, Consumer Reports (CR) is experimenting with different ways to query our data sources using plain english...
Consumer Choice on the Internet — and Now the AI Era
We live in a world where information is free, but that doesn’t mean information is good. Trusted information — about products specifically —...