AI Has Become the Infrastructure of Finance. Our Protections Were Built for Something Else.
Introducing our new whitepaper, Consumer Welfare in the Age of Generative AI: From Theory to Practice. We asked more than 4,000 Americans a...
Category: Artificial Intelligence
Blog Posts
Two Million Questions in AskCR
AskCR launched in June 2024 as Consumer Reports’ expert-powered AI answer engine. We’re thrilled to announce that as of this month, people...
Knowledge Graphs for Mirroring Consumer Products’ Expert Knowledge
Knowledge graphs are structured representations of information, typically consisting of nodes (entities) connected by labeled edges (relationships)....
What to Know About California Final Rules for Automated Decision-Making Technologies
Companies are increasingly using AI—and less sophisticated algorithms—to make important decisions about consumers: who is selected for a rental...
How U.S. States are Tackling Algorithmic Pricing: 2025 Bill Tracker and Analysis
Across the U.S., landlords and retailers are increasingly turning to algorithmic pricing tools that adjust prices based on data consumers can’t see...
Making Conversation: AskCR is Here.
At Consumer Reports (CR), we’ve been testing for decades—from discovering lead in hair products to determining the most reliable electric SUVs to...
New Report: Do These 6 AI Voice Cloning Companies Do Enough to Prevent Misuse?
Today, Consumer Reports (CR) released a new assessment of AI voice cloning products, uncovering gaps in safeguards designed to prevent fraud and...
Engineering “Loyalty By Design” In Agentic Systems
From managing personal data to facilitating complex transactions, AI agents will be acting on behalf of users in new and interesting ways. With these...
AI News & Marketplace Roundup: AI’s Rapid Evolution
Last month, I highlighted AI’s growing impact across industries and the challenges it raises. This month’s roundup explores AI’s rapid...
Empowering Consumers with Personal AI Agents: Legal Foundations and Design Considerations
The marketplace for AI-powered personal agents is rapidly evolving. Companies like Amazon and Salesforce are already offering services that help...