Your Smart Devices Don’t Have to Die Young
Consumer Reports recommends manufacturers take the following steps to design long-lived connected devices. Do you own a Roomba vacuum? Millions of...
Category: Responsible Tech
Blog Posts
Conscious Commerce: Building an AI Economy That Works for People
A quiet switch just flipped in the economy. For the first time, large language models can do consumers’ shopping for them. You can now ask ChatGPT...
Knowledge Graphs for Mirroring Consumer Products’ Expert Knowledge
Knowledge graphs are structured representations of information, typically consisting of nodes (entities) connected by labeled edges (relationships)....
How U.S. States are Tackling Algorithmic Pricing: 2025 Bill Tracker and Analysis
Across the U.S., landlords and retailers are increasingly turning to algorithmic pricing tools that adjust prices based on data consumers can’t see...
Building Consumer Agency
Agentic AI has profound implications for every part of society. A world in which everyone has access to a personal AI tutor means big changes to...
Designing AI Agents That Work for You, Part 2: Architecture
In Part 1 of this post, we looked at some properties that agents should have if they want to benefit consumers, and what communication between those...
Designing AI Agents That Work for You, Part 1: Communication Patterns
Here at CR we’re starting to envision AI systems that advise and represent the interests of consumers. In this post, we’ll propose two...
Empowering Consumers with Personal AI Agents: Legal Foundations and Design Considerations
The marketplace for AI-powered personal agents is rapidly evolving. Companies like Amazon and Salesforce are already offering services that help...
New Report: 2024 Consumer Cyber Readiness
Today, Consumer Reports, Aspen Digital, and Global Cyber Alliance released the third annual Consumer Cyber Readiness report. The report highlights...
A Responsible Approach to Generative AI Development: It’s Evaluation-Driven
This June we launched an invite-only beta of AskCR, a new experimental product that answers CR members questions in a naturalistic way, using...
