Encoding Loyalty Principles into AI Agents’ Behavior
Trust, Delegation, and AI Agents The Japanese TV show Old Enough! offers an interesting illustration of trust in action. In the show, toddlers no...
Category: AI Agents
Blog Posts
Takeaways from “The Race to Standardize Agentic Commerce” Webinar
In the past few months, a race has emerged to define the technical standards for agentic commerce – the systems that will allow AI agents to make...
Reflections from the Conference Board AI Leadership Summit
AI just crossed an important threshold: for the first time, large language models can not only help people research products—they can complete the...
Conscious Commerce: Building an AI Economy That Works for People
A quiet switch just flipped in the economy. For the first time, large language models can do consumers’ shopping for them. You can now ask ChatGPT...
CR Fellow: Designing Consent & Personalization in AI Systems
Personalized AI advisors and AI agents are rapidly becoming a reality for consumers. These AI systems have the potential to make the marketplace more...
One Million AskCR Questions (and Counting)
As of this week consumers have asked over 1 million questions to AskCR, our expert-powered advice engine that delivers Consumer Reports’ (CR)...
Knowledge Graphs for Mirroring Consumer Products’ Expert Knowledge
Knowledge graphs are structured representations of information, typically consisting of nodes (entities) connected by labeled edges (relationships)....
A Trust Governance Layer for AI Agents: Highlights from CR & GliaNet Alliance’s Discussion on Loyalty and Market Signals
Last week in New York City, Consumer Reports (CR) and the GliaNet Alliance hosted a discussion with a small group of technologists, advocates, and...
Building Trusted AI Agents for Consumers: Insights from the Second Loyal Agents Workshop
AI agents are rapidly becoming the front door to commerce. Whether it’s ChatGPT Agent helping consumers navigate purchasing decisions,...
Enhancing Trust in Agentic Commerce
Consumer Reports (CR) is proudly presenting two prototypes as part of an Agentic Commerce event hosted by Skyfire at Visa’s San Francisco HQ, and...
