Conscious Commerce: Building an AI Economy That Works for People
A quiet switch just flipped in the economy. For the first time, large language models can do consumers’ shopping for them. You can now ask ChatGPT...
Category: AI Agents
Blog Posts
CR Fellow: Designing Consent & Personalization in AI Systems
Personalized AI advisors and AI agents are rapidly becoming a reality for consumers. These AI systems have the potential to make the marketplace more...
One Million AskCR Questions (and Counting)
As of this week consumers have asked over 1 million questions to AskCR, our expert-powered advice engine that delivers Consumer Reports’ (CR)...
A Trust Governance Layer for AI Agents: Highlights from CR & GliaNet Alliance’s Discussion on Loyalty and Market Signals
Last week in New York City, Consumer Reports (CR) and the GliaNet Alliance hosted a discussion with a small group of technologists, advocates, and...
Building Trusted AI Agents for Consumers: Insights from the Second Loyal Agents Workshop
AI agents are rapidly becoming the front door to commerce. Whether it’s ChatGPT Agent helping consumers navigate purchasing decisions,...
Enhancing Trust in Agentic Commerce
Consumer Reports (CR) is proudly presenting two prototypes as part of an Agentic Commerce event hosted by Skyfire at Visa’s San Francisco HQ, and...
Prototyping Consumer‑Authorized Agents: Submitting Feedback
This summer Consumer Reports (CR) started prototyping against a set of defined use cases for consumer-authorized AI agents. The use cases spell out a...
Meet Your Loyal AI Defender
In a recent blog post, we shared our vision for a future where agents help people navigate the market, understand their options, and make informed...
What Happens When an AI Agent Works for You?
AI agents are beginning to take on everyday tasks — booking travel, shopping for products, managing our online accounts. But who will these agents...
AI Engineer World’s Fair 2025: Takeaways from the Team Building AskCR
This summer, members of Consumer Reports (CR)’s Innovation team traveled to San Francisco to attend the AI Engineer World’s Fair (AIEWF)....
