Prototyping Consumer‑Authorized Agents: Submitting Feedback
This summer Consumer Reports (CR) started prototyping against a set of defined use cases for consumer-authorized AI agents. The use cases spell out a...
Category: Artificial Intelligence
Blog Posts
What to Know About California Final Rules for Automated Decision-Making Technologies
Companies are increasingly using AI—and less sophisticated algorithms—to make important decisions about consumers: who is selected for a rental...
Meet Your Loyal AI Defender
In a recent blog post, we shared our vision for a future where agents help people navigate the market, understand their options, and make informed...
How U.S. States are Tackling Algorithmic Pricing: 2025 Bill Tracker and Analysis
Across the U.S., landlords and retailers are increasingly turning to algorithmic pricing tools that adjust prices based on data consumers can’t see...
AI Engineer World’s Fair 2025: Takeaways from the Team Building AskCR
This summer, members of Consumer Reports (CR)’s Innovation team traveled to San Francisco to attend the AI Engineer World’s Fair (AIEWF)....
Making Conversation: AskCR is Here.
At Consumer Reports (CR), we’ve been testing for decades—from discovering lead in hair products to determining the most reliable electric SUVs to...
New Report: Do These 6 AI Voice Cloning Companies Do Enough to Prevent Misuse?
Today, Consumer Reports (CR) released a new assessment of AI voice cloning products, uncovering gaps in safeguards designed to prevent fraud and...
Designing AI Agents That Work for You, Part 2: Architecture
In Part 1 of this post, we looked at some properties that agents should have if they want to benefit consumers, and what communication between those...
Designing AI Agents That Work for You, Part 1: Communication Patterns
Here at CR we’re starting to envision AI systems that advise and represent the interests of consumers. In this post, we’ll propose two...
Engineering “Loyalty By Design” In Agentic Systems
From managing personal data to facilitating complex transactions, AI agents will be acting on behalf of users in new and interesting ways. With these...
