Designing AI Agents That Work for You, Part 2: Architecture In Part 1 of this post, we looked at some properties that agents should have if they want to benefit consumers, and what communication between those agents and companies might look like. In this post, we’ll propose a custom architecture for an AI agent that specializes in helping consumers with customer experience journeys. Building Blocks Andrew Bunyea January 10, 2025
Designing AI Agents That Work for You, Part 1: Communication Patterns Here at CR we’re starting to envision AI systems that advise and represent the interests of consumers. In this post, we’ll propose two levels of agentic communication between consumers and businesses, and how they might work in practice. As we build Agentic Systems for consumers, we know we can have a lot more impact picking a Andrew Bunyea January 7, 2025
